What to Include in a Serial Bridge Diagnostics Package

System information

Include Windows version, hostname, application version, and whether the program is running as a packaged executable. These details help reproduce environment-specific issues.

Connection snapshot

A useful snapshot includes bridge name, mode, COM port, IP address, TCP port, and current status. Status tells support whether the problem is network, serial, or configuration related.

Configuration files

Configuration files show the actual rules being used, not just what someone remembers entering. They are especially useful when multiple bindings are involved.

Logs

Logs can show connection attempts, reconnect loops, serial open failures, and TCP close events. They often reveal the first real error.

ComLinker diagnostics export

ComLinker can export a diagnostics ZIP containing system info, connection status, configuration, logs, and a summary for support review.